Frequently Asked Questions
Coronavirus COVID-19 FAQs
Are the exhibitions open/is the building open?
Following the government announcement to move Colchester into Tier 4, we will be temporarily closing our building to the public from 8:00pm on 24 December. until further notice. In the meantime, we will be continuing to bring art, positivity, and fun directly to you via our emails, website and social media.
I am planning to come to an event at Firstsite. Is it still on?
All events due to take place in the building are currently cancelled. If you have pre-booked for any event during this time, please email [email protected] to discuss your booking.
May I have a refund for a cancelled event?
You can have a refund for your pre-booked event. This can either be a full refund to your original payment method, or your Firstsite account can be credited to allow you to book onto future events. Unfortunately, we are unable to refund postage.
As a charity, we rely on our ticket sales and donations to continue to show award-winning artists and exhibitions and bring creativity to East Anglia. Donations also help us to fund community projects, such as our Holiday Fun Programme, which provides free meals to families who receive free school meals.
We hope that, if you feel able, you may consider donating the cost of your ticket to Firstsite to help us to continue this work and use it where it is needed most.
May I have a refund for an event that is not currently cancelled?
If your ticket is for an event that has not yet been cancelled, our standard refund policy applies. This can be found at www.firstsite.uk/policies-and-procedures
I need more information, who can I contact?
While the building is closed, our team will still be contactable Monday – Friday from 9am – 5pm via our email address: [email protected]