Frequently Asked Questions
Coronavirus COVID-19 FAQs
Are the exhibitions open/is the building open?
Following careful consideration of recent developments of the Coronavirus / COVID-19 pandemic, we have decided to temporarily close Firstsite to members of the public from Thursday 18 March 2020 until further notice.
We have made this difficult decision to help protect the welfare of our visitors and staff, who always come first.
Whilst Firstsite is shut, we are working on ways for you to enjoy our programme online. We’ll share these ideas on our website soon.
I am planning to come to an event at Firstsite. Is it still on?
All events including cinema screenings up until and including Monday 13th April are cancelled. If you have pre-booked for any events during this time, we will be in touch over the coming days.
We will be reviewing the scheduling of other events regularly and if further events are cancelled or postponed we will be in touch with any ticket holders affected directly.
May I have a refund for a cancelled event?
You can have a refund for your pre-booked event. This can either be a full refund to your original payment method, or your Firstsite account can be credited to allow you to book onto future events. Unfortunately, we are unable to refund postage.
As a charity, we rely on our ticket sales and donations to continue to show award-winning artists and exhibitions and bring creativity to East Anglia. Donations also help us to fund community projects, such as our Holiday Fun Programme, which provides free meals to families who receive free school meals.
We hope that, if you feel able, you may consider donating the cost of your ticket to Firstsite to help us to continue this work and use it where it is needed most.
May I have a refund for an event that is not currently cancelled?
If your ticket is for an event that has not yet been cancelled, our standard refund policy applies. This can be found at www.firstsite.uk/policies-and-procedures
I need more information, who can I contact?
While the building is closed, our team will still be contactable Monday – Saturday from 9am – 3pm on 01206 713700 or at [email protected]