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Making your visit safe

In response to feedback from our visitors and our team, along with the latest official advice, we have a number of measures in place to provide a safe and enjoyable experience for everyone. We also offer free testing to all our staff.

Please scroll down to find out more about our new way of visiting, and what to expect when you arrive.

We ask that you help everyone to enjoy their visit safely by following the guidance below. If you are feeling unwell, please stay at home.


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Planning your visit

There is no longer be a limit on the number of people you can visit with, however our spaces continue to be carefully managed to ensure everyone can safely socially distance.

Arriving at Firstsite

There is no need to book, however our team carefully monitor the number of visitors in the building. At busier times you may be asked to queue. Please ask a member of our team for a seat if you are unable to stand for prolonged periods.

We would be very grateful if you can continue to check in when visiting us by using our NHS Test and Trace programme QR code located at our front desk, and continue to use the hand sanitiser provided.

Our staff will be continuing to wear face coverings and observe social distancing. We would be very grateful if you could support us and other visitors by also wearing a face covering and social distancing, if you are able to.

Our cloakroom facilities remain closed at this time.

Inside our building

We closely monitor visitor numbers and clean exhibition spaces daily. Please support us and other visitors by maintaining a distance of at least 1 metre from those outside of your bubble, and observe any signage.

Hand sanitising stations are provided throughout the building.

Toilets

Our toilets are cleaned and monitored throughout the day, with a limited capacity of 2 people at any one time to enable social distancing.

Shop & Welcome Desk

Perspex screens are in place at the shop till and our Welcome desk to protect you and our team.

Credit or debit card payments are preferred, using contactless payment where possible. If you do not have a contactless payment card, the card machine will be cleaned after use.

Hand sanitiser is available to use at the Welcome Desk and upon entry to the Shop.

Café

There is no longer be a limit on the number of people you can dine with, however our Café is carefully managed to ensure everyone can socially distance.

Upon arriving at the café you will be seated and provided with table service by a server who will be equipped with Personal Protective Equipment. Enjoy our outdoor balcony, or relax inside in our light and airy restaurant.

Our staff will be continuing to wear face coverings – we would be very grateful it you could support us and other visitors by also wearing a face covering when you aren’t seated at your table, if you are able to.

Credit or debit card payments are preferred, using contactless payment where possible. If you do not have a contactless payment card, the card machine will be cleaned after use.

Cinema

There is no longer be a limit on the number of people you can attend our Cinema with, however our seating plan allows for social distancing between bubbles. The cleanliness of the Cinema is continuously monitored, with cleaning taking place after every screening.

Our ushers will be continuing to wear face coverings – we would be very grateful it you could support us and other visitors by also wearing a face covering if you are able to.

Holiday Fun

Please tap the button below to find out more about how we are providing both a safe and fun experience for families.

About Holiday Fun

Venue Hire

Our hire spaces are cleaned between each booking. Anyone attending a third party event will be required to follow our hire spaces guidelines.

To find out more about venue hire guidelines or if you have a question about your upcoming booking, please contact us by tapping the button below, or call 01206 713 700.

 

Welcome area at Firstsite. 'Big Hello' (2018) Peter Liversidge. Photo by Jayne Lloyd.

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